EQUIPPEDLY / LEGAL
PRIVACY POLICY.
How we collect, use and protect your information.
At Equippedly, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, design a custom padel racket, place an order, request a manufacturing quotation or communicate with our team.
It also explains your rights regarding your personal information and how you can contact us about privacy-related matters.
1. WHO WE ARE
Equippedly provides personalized padel rackets, custom racket design services and manufacturing solutions for individuals, clubs, brands and businesses.
Our operations involve two companies:
Equippedly Ltd — United Kingdom
Equippedly Ltd operates our online commercial activities, including the Equippedly website, customer transactions, online orders and related customer services.
Registered Address: Office 1496 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Company Registration Number: 17362794
Equippedly Pvt Ltd — Pakistan
Equippedly Pvt Ltd supports our manufacturing operations, including production coordination, artwork preparation, design proofs, manufacturing, quality control and related fulfilment activities.
Registered Address: Sialkot Pakistan
For the website and customer transactions described in this Policy, Equippedly Ltd is the primary data controller where it determines how and why personal information is processed. Equippedly Pvt Ltd may process information on its behalf to support manufacturing and fulfilment.
The precise data-protection responsibilities of each company depend on their actual activities and applicable law.
For privacy-related enquiries, please contact:
Email: info@equippedly.co.uk
2. INFORMATION WE COLLECT
We may collect different types of personal information depending on how you interact with Equippedly.
2.1 Personal and Contact Information
When you register, place an order, submit an enquiry or contact us, we may collect:
- Nom complet
- Adresse e-mail
- Telephone or WhatsApp number
- Billing address
- Shipping address
- Country or region
- Company or organization name
- Business contact information
- Other information you voluntarily provide
2.2 Order and Transaction Information
When you purchase products, we may collect:
- Products ordered
- Order quantities
- Selected product specifications
- Customization preferences
- Order history
- Payment status and transaction references
- Billing and delivery information
- Order-related communications
Payments may be processed through authorized third-party payment providers.
Payment providers may collect and process payment information directly in accordance with their own privacy policies.
We handle payment-related information only as necessary for transactions, accounting, fraud prevention and customer support.
2.3 Custom Racket Design Information
When you use our 3D Racket Designer, we may process:
- Selected racket products and materials
- Selected colours and finishes
- Artwork and graphic placements
- Uploaded images and logos
- Text added to personalized designs
- Racket customization settings
- Saved designs and configuration information
- Design-related communications
Certain configuration preferences or draft information may also be stored locally in your browser where supported by the designer.
We use this information to provide customization functionality, prepare design proofs, manufacture products and support your order.
2.4 Business and Manufacturing Enquiries
When you submit a Business or Custom Manufacturing enquiry, we may collect:
- Your contact and company information
- Requested racket quantities
- Racket shapes and technical specifications
- Material and construction preferences
- Artwork and branding requirements
- Uploaded project files
- Manufacturing instructions
- Delivery requirements
- Messages and project references
We use this information to evaluate your requirements, communicate manufacturing options, prepare quotations and support potential or confirmed orders.
2.5 Website Usage and Technical Information
When you visit our website, information may be collected through our website systems and permitted technologies, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- General location inferred from technical information
- Session information
- Language and market preferences
- Website interactions
- Cookies and similar technologies
The types of information collected depend on the website features, security systems and tracking technologies in use.
3. HOW WE USE YOUR INFORMATION
We process personal information for legitimate business purposes and other purposes permitted by applicable law.
These include:
Order Processing and Fulfilment
To confirm orders, process transactions, prepare products, manufacture personalized rackets, arrange shipping and provide order updates.
Custom Design Services
To process artwork, generate previews, prepare design proofs, communicate requested changes and manufacture approved designs.
Manufacturing Quotations
To review business enquiries, assess specifications, provide manufacturing advice and issue quotations.
Customer Communication
To answer enquiries, provide support, respond to complaints and communicate regarding your orders or projects.
Website Functionality
To operate our website, maintain customer sessions, remember preferences and provide customization functionality.
Security and Fraud Prevention
To protect our systems, identify suspicious activity, prevent misuse and maintain website security.
Accounting and Legal Compliance
To maintain records, issue invoices, meet applicable accounting and tax requirements and comply with legal obligations.
Marketing and Business Communications
To send relevant updates, offers or promotional communications where permitted by applicable law and your marketing preferences.
We do not use your personal information for purposes incompatible with those described here without an appropriate legal basis.
4. LEGAL BASES FOR PROCESSING
Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases.
Performance of a Contract
Processing necessary to fulfil an order, provide a purchased service or meet contractual commitments.
Steps Before Entering a Contract
Processing necessary to respond to certain customer requests, prepare quotations or assess proposed orders before entering a contract.
Legal Obligations
Processing necessary to comply with applicable accounting, taxation and other legal requirements.
Legitimate Interests
Processing necessary for legitimate business interests, such as responding to business enquiries, maintaining website security, preventing fraud and improving customer services, provided those interests are not overridden by your rights.
Consent
Processing based on your consent where required, including certain marketing activities and non-essential tracking technologies.
Where processing relies on consent, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. CUSTOM ARTWORK, UPLOADS AND DESIGN FILES
Equippedly provides customers with the ability to upload artwork, logos, images, graphics and other design materials.
These files may contain personal information, including names, photographs or identifying details.
We may use uploaded materials to:
- Display your artwork within the customization experience
- Review design feasibility
- Prepare production artwork and design proofs
- Communicate design changes
- Manufacture your custom rackets
- Resolve order-related issues
- Provide relevant customer support
Authorized employees or production personnel at Equippedly Pvt Ltd in Pakistan may access the materials necessary to complete your order or project.
Please avoid uploading sensitive personal information that is not necessary for your design.
If artwork contains another person's personal information, you should ensure you have an appropriate basis to provide that information to us.
We retain artwork and design files only for appropriate operational, contractual, support or legal purposes, according to our retention practices.
We will not use customer-submitted artwork in public marketing materials without an appropriate lawful basis or necessary permission.
The treatment of intellectual property rights in submitted artwork is addressed separately in our applicable Terms & Conditions.
6. PAYMENTS AND PAYMENT PROVIDERS
When you make a purchase, payment processing may involve authorized third-party providers.
These providers may collect information necessary to authorize and complete payment transactions.
Depending on the payment method, this may include:
- Billing information
- Payment account details
- Transaction references
- Payment authentication information
- Fraud-prevention information
Payment providers process relevant information under their own applicable privacy notices and contractual arrangements.
We may receive transaction status and limited payment-related information necessary to manage orders, refunds, accounting and customer support.
Current payment providers: Stripe
8. INTERNATIONAL DATA TRANSFERS
Equippedly operates internationally.
Customer information may be processed in the United Kingdom, Pakistan or other countries where our authorized service providers operate.
In particular, information necessary for custom artwork preparation, manufacturing and fulfilment may be transferred or made accessible to Equippedly Pvt Ltd in Pakistan.
Where international transfers are subject to UK GDPR, EU GDPR or other applicable data-protection laws, we take steps to ensure the transfers have an appropriate legal basis and applicable protections.
Such protections may include recognized contractual safeguards, transfer assessments and appropriate technical and organizational security measures.
Information about the applicable transfer arrangements and how to request further details is available by contacting us.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support functionality, security, preferences, analytics and advertising.
These technologies may include:
Essential Cookies
Used for functions such as customer sessions, shopping carts, account access, security and other necessary website operations.
Preference Cookies
Used to remember settings such as language, region and other preferences.
Analytics Technologies
Used to understand website performance and how visitors interact with the website, where enabled and permitted.
Advertising Technologies
Used for advertising measurement or personalized marketing where enabled and lawfully permitted.
Where consent is required, we seek it before using the relevant non-essential technologies.
You can manage available preferences through our cookie controls and, where applicable, your browser settings.
Further information is available in our separate Politique de cookies.
10. MARKETING COMMUNICATIONS
We may send you marketing emails or promotional communications where permitted by applicable law.
These communications may relate to:
- Equippedly products
- New racket collections
- Customization services
- Special offers
- Product announcements
- Relevant business services
Where consent is required, we will seek it.
Where another lawful marketing permission applies, we will respect the conditions associated with that permission.
You may opt out of marketing communications at any time through the unsubscribe option provided or by contacting us.
Opting out of marketing does not prevent us from sending necessary transactional messages, including order confirmations, shipping updates or important service communications.
11. HOW LONG WE KEEP YOUR DATA
We do not retain personal information longer than necessary for the purposes for which it was collected, subject to applicable legal requirements.
Retention periods depend on the type of information and its purpose.
Order and Payment Records
Kept for the periods necessary to fulfil orders, manage warranties or disputes, and comply with applicable tax and accounting requirements.
Customer Account Information
Kept while your account remains active and for any additional period reasonably necessary for applicable obligations.
Manufacturing Enquiries and Quotations
Kept for the period necessary to manage enquiries, commercial negotiations, customer relationships and relevant legal obligations.
Custom Artwork and Design Files
Kept for the period necessary for design preparation, manufacturing, approved production support and relevant order-related requirements.
Marketing Information
Kept while there is a valid purpose and lawful basis for sending relevant communications, subject to applicable opt-out or deletion requirements.
Technical and Website Records
Kept according to applicable operational, security and service-provider retention schedules.
We determine retention periods by considering the purpose of processing, applicable legal obligations, potential disputes, security requirements and whether the information remains necessary.
When information is no longer required, we take appropriate steps to delete, anonymize or otherwise securely dispose of it.
12. DATA SECURITY
We take data security seriously and seek to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Our security practices may include access controls, secure communications, system maintenance, backups and other measures appropriate to the information being processed.
Access to customer information and artwork is restricted according to legitimate operational needs.
However, no internet-based system or electronic transmission can be guaranteed to be completely secure.
If you believe your personal information or Equippedly account may have been compromised, please contact us promptly.
13. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights concerning your personal information.
These may include:
Right of Access
Request information about the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal information in circumstances where applicable law provides that right.
Right to Restrict Processing
Request limits on certain uses of your personal information.
Right to Data Portability
Request certain personal information in a structured, commonly used, machine-readable format, where applicable.
Right to Object
Object to certain processing activities, including applicable legitimate-interest processing and direct marketing.
Right to Withdraw Consent
Withdraw consent for processing activities that rely on consent.
Rights Relating to Automated Decisions
Exercise applicable rights relating to qualifying automated decision-making or profiling.
These rights are subject to applicable legal requirements and exceptions.
To exercise your rights, contact: info@equippedly.co.uk
We may request appropriate information to verify your identity before responding.
We will handle requests within the time limits required by applicable law.
You may also raise a concern with the relevant data protection authority.
For the United Kingdom, this includes the Information Commissioner's Office (ICO).
Where EU GDPR applies, you may have the right to complain to a competent supervisory authority in the European Economic Area.
14. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
These services may operate under their own privacy policies.
We are not responsible for the privacy practices of independent third-party services outside our control.
We encourage you to review their privacy notices before providing personal information.
15. CHILDREN'S PRIVACY
Our website and commercial customization services are intended primarily for customers capable of entering into the relevant transactions or acting with appropriate authorization.
We do not knowingly seek unnecessary personal information from children.
If we become aware that personal information has been collected from a child without the authorization or other lawful basis required by applicable law, we will take appropriate steps to address it.
Parents or guardians with privacy concerns may contact us using the details provided in this Policy.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business operations, technology systems, legal obligations or information-processing practices change.
When updates are made, we will revise the Last Updated date.
Where required by applicable law, we will provide additional notice or seek consent before carrying out materially different processing activities.
We encourage visitors to review this Policy periodically.
17. CONTACT US
If you have questions about this Privacy Policy, how your information is handled or how to exercise your privacy rights, you may contact us.
Equippedly Ltd — United Kingdom
Registered Address: Office 1496 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Equippedly Pvt Ltd — Pakistan
Registered Address: Sialkot Pakistan
Privacy Contact
Email: info@equippedly.co.uk
Website: https://equippedly.com
We aim to respond to privacy-related enquiries appropriately and within applicable legal requirements.